Refunds & Exchange Policy
Last Updated: 2 November 2025
At Yi Relish, we value your satisfaction and take pride in the quality of our coffee and accessories. Please read our refund and exchange terms below.
Eligibility for Returns
Due to hygiene and food safety standards:
Coffee sachets, ground coffee, and tea products are non-returnable and non-refundable once opened or used.
Returns are only accepted for manufacturing defects, damaged items, or wrong products received.
Return Procedure
To request a return or exchange:
Notify us via enquiry@yirelish.com within 7 days of receiving your order.
Provide your order number, photos of the item(s), and a short description of the issue.
Our team will review and respond with return instructions.
All returned items must be unused, unopened, and in their original packaging.
Refunds
Once approved, refunds will be processed via your original payment method within 7–14 Business Days.
Shipping fees (if any) are non-refundable, unless the return is due to our error.
Exchanges
If your item qualifies for exchange, a replacement will be shipped once we receive and verify the returned item.
Exchanges are subject to stock availability.
Non-Qualifying Returns
We regret that we cannot accept returns that:
Are requested beyond the 7-day window
Have been opened or used (for consumables)
Are damaged due to mishandling or storage issues after delivery
Contact Us
For assistance, please reach us at:
📱 WhatsApp: +65 8877 7665